Rail Service Suspension - Passenger Guide
The MTR rail network offers a reliable public transport service to Hong Kong. Nevertheless, the railway comprises millions of precise components that are required to work together over long periods of time. At present about one serious fault requiring partial suspensions in train service might occur for every one million train trips operated.
In the event that you encounter a service suspension while travelling on the MTR network, the following simple steps will help to minimize the inconvenience caused to you and continue with your journey.
- Consider the alternative public transport options available to you. Map detailing alternative public transport* displayed in the concourse of affected stations during a service suspension can provide helpful suggestions. Taking other railway routes not affected by the service suspension may be a viable option in some cases.
- Be on the alert for information given out at the station through public announcements, notices posted at entry and exit gates, and staff on-site.
- Free MTR Shuttle Bus Service is a temporary arrangement available at some pre-designated stations to supplement other public transport during a service suspension, connecting you to the next MTR station on the affected line where train service is operating.
Please keep in mind that in the event of a service suspension, it will take some time to mobilize the Free MTR Shuttle Buses which is also dependant on the road traffic condition at the time. However, we aim to have our shuttle bus service operating around 45 minutes from the time that rail service is suspended at the affected station(s) where available.
- If you have chosen to take the Free MTR Shuttle Bus where available, please follow the special signs* directing you to the pick-up point.
- The capacity of Free MTR Shuttle Bus Service is limited and may depend on the availability of vehicles at the time. We thank you for queuing up for the bus at the designated pick-up point.
The capacity of Free MTR Shuttle Bus Service is limited and may depend on the availability of vehicles at the time. We thank you for queuing up for the bus at the designated pick-up point.
We are committed to do our best to resume service and help you continue with your journey during a service suspension. We appreciate your understanding and patience.
A video (in Cantonese Only) has been produced to introduce the Rail Service Suspension - Passenger Guide.
A directory on alternative public transport for each MTR station and Free MTR Shuttle Bus Service information is now available, please click the station name below for the details:
| Kwun Tong Line | Tsuen Wan Line | Island Line | Tseung Kwan O Line | Tung Chung Line & Disneyland Resort Line |
| Lam Tin Kwun Tong Ngau Tau Kok Kowloon Bay Choi Hung Diamond Hill Wong Tai Sin Lok Fu Kowloon Tong Shek Kip Mei |
Tsuen Wan |
Sheung Wan |
LOHAS Park |
Hong Kong |
* Maps indicating where alternative public transport is located and Free MTR Shuttle Bus directional signs are being gradually introduced at all MTR stations for use in the event of a service suspension.