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| CoMET | Community of Metros (CoMET) is a programme of international railway benchmarking, comprising a consortium of 11 metropolitan metros. Members include Hong Kong MTR Corporation, Berliner Verkehrsbetriebe, London Underground Limited, New York City Transit, Sistema de Transporte Colectivo, Régie Autonome des Transports Parisiens Metro, Régie Autonome des Transports Parisiens Réseau Express Régional, Metropolitano de São Paulo, Moscow Metro, Metro de Madrid and Shanghai Metro Operation Corporation |
| Contractor Staff Reportable Accidents |
Those accidents to contractor staff while they are on duty within MTR premises and result in inability to work for a period of 3 days or more immediately after an accident |
| Contractor Staff Reportable Accident Frequency Rate |
Number of reportable accidents per 100,000 man-hours worked |
| Customer-Service Pledges | Annually published 13 performance targets in accordance with the Operating Agreement |
| Greenhouse Gas (GHG)
Emissions |
Calculated based on resource consumption of greenhouse gas generating activities and related emission factors according to 'The GHG Protocol for Project Accounting' jointly published by the World Business Council for Sustainable Development and World Resources Institute |
| KCR or KCR System | Collective name for East Rail Line, West Rail Line, Ma On Shan Line, cross-boundary service, Light Rail, bus and intercity services |
| KCRC | Kowloon-Canton Railway Corporation, a statutory corporation established under the KCRC Ordinance wholly owned by the Financial Secretary Incorporated on behalf of the Government in accordance with the KCRC Ordinance |
| KCRC Ordinance | The Kowloon-Canton Railway Corporation Ordinance (Chapter 372 of the Laws of Hong Kong) |
| MTR Corporation or Company or Corporation |
MTR Corporation Limited, a company incorporated in Hong Kong under the Companies Ordinance (Chapter 32 of the Laws of Hong Kong) on 26 April 2000 |
| MTR Ordinance | The Mass Transit Railway Ordinance (Chapter 556 of the Laws of Hong Kong) |
| MTR or MTR System | Collective name for the Kwun Tong Line, Tsuen Wan Line, Island Line, Tung Chung Line, Tseung Kwan O Line, Disneyland Resort Line and Airport Express |
| NP360 | Ngong Ping 360 cable car formerly referred to as Tung Chung cable car |
| Operating Agreement | The agreement entered into the Company and the Government on 30 June 2000 for the operation of the MTR System in the Pre-Merger period and a new agreement entered on 9 August 2007 for the operation of the integrated MTR System after the Rail Merger |
| PAS 55-1 | A voluntary Publicly Available Specification (PAS) that provides a consistent framework for physical infrastructure asset management systems based on the structures for ISO quality and risk management standards |
| Passenger Fatality | Figure does not take into account fatalities owning to passenger suicide or passenger's own medical conditions |
| Passenger Journeys on Time | Calculated as percentage applying formula [(Incoming patronage in a month) – (passengers in a month delayed by at least 5 minutes)]/ [Incoming patronage in a month] x 100%. Calculated monthly over operating period and then calculating the mean thereof. MTR and AEL passenger journeys on time calculated separately using same formula |
| Passenger Trips | Fare-paying passengers entering the railway network |
| Property Development Projects | Property development projects include the foundation, building, alteration and addition works for the property developments at Kowloon Station, Olympic Station, Tung Chung Station, Tiu Keng Leng Station, Tseung Kwan O Station and LOHAS Park |
| Railway Extension Projects | Railway extension projects include all civil and electrical and mechanical works for LOHAS Park Station |
| Serious Passenger Injuries | Those that require admission to hospital for observation or treatment immediately after an accident, including injuries due to trespassing on the track and reckless behaviour involving MTR equipment or operation, but excluding suicide, attempted suicide, brawls between passengers or injuries owing to passenger's own medical conditions |
| Staff Lost Time Injuries | Those injuries where a staff member, as a result of an accident while on duty, is unable to work for one complete shift or more immediately after the accident |
| Staff Lost Time Injuries Frequency Rate |
Number of staff lost time injuries per 200,000 man-hours worked.
200,000 man-hours are approximately equivalent to 100 staff per year |
| Staff Turnover Rate | Sum of 12 monthly turnovers calculated as a number of voluntary staff resignations / total staff strength by month-end |
| Train Punctuality | Calculated as percentage applying formula: [(actual train trips in a month) – (train trips in a month delayed by at least "y" minutes)]/ [actual train trips in a month] x 100% where "y" = 2 for MTR and 5 for AEL. Calculated monthly over operating period and then calculating the mean thereof. MTR and AEL train punctuality calculated separately using respective formulae |
| Train Reliability | Calculated as revenue car-km per incident applying formula: (actual revenue car-km run in a month/ total number of train failure incidents with trains delayed by at least 5 minutes in a month). Calculated monthly over operating period and then calculating the mean thereof |
| Train Service Delivery | Calculated as percentage applying formula: [(actual train trips in a month)/(scheduled train trips in a month)] x 100%. Calculated monthly over operating period and then calculating the mean thereof |
| Train Trip | A journey run by a train from one end of a line or an intermediate point on a line to the point on a line that is scheduled by the Corporation to be the destination for that train. In the event of a train being withdrawn from service before reaching its destination point, train trip shall be determined by the Corporation on a pro-rata basis based on the distance run by that train between its starting point and the point at which it is withdrawn from service, and the distance between its starting point and its destination point |
| Transaction Agreements | The Merger Framework Agreement, the Service Concession Agreement, the Sale and Purchase Agreement, the Operating Agreement, the Supplemental Service Concession Agreements (if any), the Job Security Deed Poll; the KSL Project Management Agreement, the West Rail Agency Agreement, the Property Package Agreements, the US CBL Assumption Agreements, the US CBL Allocation Agreement, the Outsourcing Agreement, the Liaison Committee Letter, the Land Comfort Letter, and any other document designated in writing as a "Transaction Agreement" by Government, MTR Corporation and KRCR, each as defined in the Merger Framework Agreement |
| Waste Disposed to Landfill | Waste generated from railway operations and railway extension projects, excluding waste from property development projects and managed properties owned by the Corporation |