Priority Business Risk

PRIORITY BUSINESS RISKS

Priority Business Risk	Ownership	Action
Economics
Maintaining business in deflationary economy	Operations Property Project Human Resources	Reduction of direct costs Development of staff skills
Growth of shareholder value in developed market	MTR Executive Operations Property Project	Diversification within Hong Kong into other businesses, acquisitions and mergers Provision of consultancy services internationally Improved property and shopping center management Alternative sources of project funding
Clarity of roles between Government, regulator and central provider.	MTR Executive	Review of Operating Agreement between MTR and Government Maintenance of fare levels
Ensure continued impartiality of the Board	Board	Corporate Governance
Social Responsibility
Maintaining passenger numbers	Operations	Meeting Customer Service Pledge
Developing and retaining motivated and skilled staff	Human Resources	Code of Conduct, Core Values, Understanding staff concerns, Skills development, Re-training and redeployment, Rewards and benefits
Ensuring the health and safety of passengers, staff and contractors	MTR Executive	MTR annual corporate safety plans and improvement targets
Environment
Breaches of Statutory Environmental Requirements	Operations Project Property	ISO14001-certified environmental management system Environmental Management Guidelines
Long-term energy supply without renewables	Operations	Ongoing program to enhance energy efficiency, Green House Gas Emissions Reporting, Watching brief on Scheme of Control
Management of Assets	Operations Legal & Procurement	Supply chain management initiatives